Thank you for visiting and shopping at www.ninthavenue.nz. Following are the terms and conditions that constitute our Shipping Policy.

Currently we ship within the New Zealand.

Order cut-off time: 3 P.M.

Orders are generally shipped within 2-5 days (Monday – Friday)

The average delivery time is 17-21 days (Monday – Friday)

Shipping Cost

- For all orders shipping cost is $ 9.95

While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it can't be modified or cancelled. If you'd wish to return a product, you've to start out the returns procedure once you've received the item.

Item not received

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at info@ninthavenue.nz and we'll try our greatest to help and resolve the issue at our earliest.

Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at info@ninthavenue.nz and we'll assist you to resolve the issues at our earliest.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

NinthAvenue Handelnine Global LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Contact Us:

Phone: +64 800 627 019

Email: info@ninthavenue.nz

Working Hours: 9.00 am to 5.00 pm

Address: Handelnine Global, Suite 13183, 17B Farnham Street, Parnell, Auckland 1052, New Zealand.

NinthAvenue, Handelnine Global LLC.